All of the reservations made through our website or travel agents are subject to rules and regulations set forth by the Turkish Travel Agencies and the Consumer Protection Laws recently upgraded in order to meet the standards of European Union Consumer Rights Legislation.
When you book our services online, you do not have make a payment of any kind. Your bookings will be confirmed by our travel agents. Upon your arrival to your hotel, one of our travel agents will meet you at your hotel and give you the tickets for your bookings and accept the payments as cash. Prices include VAT.
Please note that we do not have agreement with all the hotels in Marmaris. Therefore, our travel agents might not be able to get into your hotel, so you might need to meet the agent in front of your hotel to get your tickets. Your hotel might also be selling excursion tickets at a very high price. Our agents at your service to make things easier and affordable for you.
Alterations on booked tours
We try our best to make sure that all tour programs are arranged as described in our website. Due to some unavoidable events, Marmaris Travel Agency holds the right to alter some or all of the programs without any prior notice.
Refund on cancellations made by us
In the case of tour cancellations made by us, we will give you a full refund for your payment.
Refund on cancellations made by you
For cancellations requested by you 2 days in advance of the tour date, a full refund is due.
if 1 day in advance, a half refund is due.
If on the tour date, no refund is due.
Altering the bookings by you
In case you are looking to alter your tour date or replace the same with some other available tour, you must inform the same at least 1 day prior to the actual tour date. We will be able to help you with an alternate tour. We don’t charge anything for this service.
Passports and visas
If you have booked an excursion to Rhodes, Greece; please read the tour details carefully on our website.
If there is any issue or a dispute over any particular tour, you are free to talk to the tour manager or contact us at any time. We are eager to resolve the issue at your best interest.
If any issue cannot be resolved amicably, then the issue escalates to the purview of laws of the governing country where the actual tours are conducted. By opting to book our services, it is understood that you will abide by the prevailing laws under the jurisdiction of the governing country.